Case study #6

The One Where Going Forward Meant Going Back First

Case Study

6

When tech and AI meet education, it can go very well or very badly. The education sector are wary of “initiative fatigue” with the latest promises by technology companies to solve their problems, add value and generally save the day. Between the two, we often find that organizational cultures and ways of communication, even just at the level of jargon and process, can create misunderstandings. 

Our client came to us to bridge this gap. They have an amazing product, which addresses a real need to build stronger community relationships pre-arrival for institutions and their students.  As we know the education sector well and have an extensive network of connections, we found it was a perfect fit. 

First things first. We started with the branding review. Making sure there is a clear alignment between values, product, mission, and collection vision is essential, but it is too often overlooked in the rush to push a product into the market. We worked with the whole team together and dug into their own perceptions of the organization. 

This approach always surprises our clients, as it might feel counter-intuitive to move “backwards” before advancing. However, time and again we see it highlight key areas of dissonance even in a tight-knit team and give a chance to revisit elements of strategy and sense of purpose. Having everyone completely on the same page is priceless, and the team found great insight in this process. We move forward in unison. 

With the brand solidly defined, we were able to build structure, tone and content. The words we use, the level of complexity, and the way we order information are all brand-dependent. Without a clear image of who we are talking to, it is easy to make mistakes at this point. Get it wrong, and the bounce rate rockets, which is especially frustrating when you know the product is so good. 

At all stages of the project, the client was invited to give honest feedback, in an open and ongoing dialogue. As we integrated their own tools, made the site mobile-friendly, tinkered with text, and flirted with fonts, the process was adaptive, inclusive, and with the brand firmly in mind at all times as we brought it to life online.

The challenge

  1. A brand that needed to truly reflect the passion of its team and the quality of its product
  2. Building a website from scratch which helped bridge the tech-education gap and really speak to our audience in a visual, compelling way 
  3. Integrating our client's tools into the new website without compromising on UX

The solution

  1. Branding from the ground up, starting with the team and digging deep to find the collective vision before a single word was typed. 
  2. Used creative design tools to help our client visualize the whole website before implementation, so we did not lose time on build-rebuild cycles. 
  3. Create content and structure that highlighted the added value the product truly brings, without losing brand voice or audience engagement. 
  4. Applying strategies and animation to enhance the user experience, using our own detailed understanding of the education sector 
  5. Integration of the client’s external tools to the new website without compromising the user experience, by working closely with the whole team in a fluid and step-by-step process

key Outcomes

With the website delivered on schedule, the results were immediate. Browsing throughout the site, the user can experience:

  1. Crystal clear navigation to get where they want to go in one click
  2. A well-defined offer that allows exploring and testing before committing
  3. Numerous channels of support from talking to a current customer to scheduling a demo
  4. A vibrant, accessible look and feel that invites the user in on their terms. No need to push when the project speaks for itself
  5. A build completed on Webflow, one of the most intuitive, forward-looking, and intuitive CMS out there
  6. A refreshed and revitalized sense of brand persona and values across the organization as a result of the collaborative and reflective planning process

With integrated analytics to fine-tune as we move through the first year, the website will adapt to its visitors’ preferences with tweaks and twists. Already, however, the website is now a flagship space for the brand, aligned with the client's voice and identity,  to which they can confidently direct potential clients and partners without hesitation. 

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